Vidya Setu Institute | Academic Mentorship

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through the VSI website, enquiry forms, consultations, communications, service-delivery processes, and other digital or offline interactions where this Policy is made available.

This Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Disclaimer, Cookie Policy, and other applicable policies.

2. Information We May Collect

Contact information: name, email address, telephone number, WhatsApp number, and communication preferences.
Academic information: educational qualifications, field/discipline, research interests, academic goals, university preferences, and other information voluntarily provided for academic guidance.
Service information: details of the service or consultation requested, requirements, questions, preferences, communications, and feedback.
Documents and materials: research drafts, proposals, manuscripts, presentations, academic documents, or other materials you voluntarily provide for a service.
Payment and transaction information: payment status, transaction reference, billing information, and related records. Payment-card or banking credentials may be handled directly by third-party payment providers.
Technical information: IP address, browser type, device information, operating system, approximate location derived from technical data where applicable, pages visited, referring pages, access times, and similar website-usage information.
Marketing information: preferences regarding communications and interactions with emails, messages, advertisements, or promotional content.
Information you provide voluntarily in forms, emails, calls, WhatsApp messages, consultations, feedback, or other communications.

3. How We Collect Information

When you fill out a contact, enquiry, consultation, callback, or service form.
When you communicate with us by email, telephone, WhatsApp, social media, or other communication channels.
When you book or purchase a VSI service.
When you provide academic documents or research materials for a service.
When you browse or interact with our website, subject to applicable cookie and tracking settings.
From service providers supporting website, payment, analytics, communications, scheduling, or business operations, where permitted by law.

4. How We Use Your Information

Respond to enquiries and requests.
Understand your academic requirements and provide appropriate guidance.
Schedule and conduct consultations.
Deliver, manage, and improve VSI services.
Prepare quotations, invoices, payment records, and service documentation.
Communicate about appointments, service updates, deliverables, and support.
Provide requested resources, updates, educational information, or relevant communications.
Improve website performance, user experience, service quality, and internal processes.
Prevent fraud, abuse, unauthorised access, and security incidents.
Maintain business, accounting, tax, compliance, and legal records.
Respond to lawful requests from courts, regulators, government authorities, or law-enforcement bodies.
Exercise or defend legal rights and manage disputes.

5. Legal Basis / Permission for Processing

Depending on the circumstances and applicable law, VSI may process personal information based on your consent, the need to provide or take steps toward providing requested services, compliance with legal obligations, legitimate business purposes permitted by law, or another lawful basis available to us.

Where processing depends on consent, you may withdraw consent in accordance with applicable law. Withdrawal may not affect processing already carried out lawfully or processing we are required or otherwise permitted to continue.

6. Academic and Research Information

Because VSI provides PhD and research guidance, you may voluntarily share academic or research-related information with us. We use such information only as reasonably necessary to understand your requirements and provide the requested service, subject to applicable law.

You should avoid providing information that is not necessary for the requested service. You are responsible for ensuring that you have the right to share any research material, document, dataset, manuscript, or other content supplied to VSI.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, remember preferences, understand website usage, improve performance, and, where applicable, measure or personalise marketing.

The types of cookies and technologies used may change as our website and service providers change. Where required, we will provide appropriate consent or preference controls. You may also manage cookies through browser settings.

8. Marketing Communications

Where permitted by applicable law and, where required, with your consent, VSI may send information about services, educational resources, webinars, offers, updates, or other relevant communications.

You can request to stop promotional communications using an unsubscribe option or by contacting us. Service-related, transactional, or important administrative communications may still be sent where necessary.

9. When We May Share Information

VSI does not sell personal information as a business practice. We may share information where reasonably necessary to operate our business, provide requested services, or comply with law.
Service providers may receive information for hosting, website operations, analytics, communication, scheduling, payment processing, customer support, or technology.
Professional advisers may receive information where reasonably necessary.
Universities, journals, publishers, conferences, or institutions may receive information only where necessary for a requested service, referral, submission process, or with appropriate authority/permission.
Government bodies, regulators, courts, law-enforcement agencies, or other authorities may receive information where legally required or permitted.
Business successors or transaction parties may receive information in connection with a merger, restructuring, acquisition, sale of assets, or similar transaction, subject to applicable law.

10. Third-Party Service Providers

Some website and business functions may be provided by third parties, including hosting, analytics, payment, email, communication, scheduling, cloud storage, CRM, advertising, and security providers.

Such providers may process information according to their own privacy terms. VSI seeks to use providers that maintain appropriate safeguards and process information consistently with the relevant service and applicable law.

11. Payment Information

If you make a payment, transaction information may be processed by the applicable payment provider. VSI may receive payment status, transaction reference, amount, date, and billing details needed for reconciliation and record keeping.

Unless expressly stated otherwise, VSI does not require you to send payment-card numbers, PINs, passwords, OTP codes, or banking credentials to us by email, WhatsApp, or ordinary communication channels.

12. Data Retention

We retain personal information only for as long as reasonably necessary for service delivery, customer support, accounting, tax, legal, dispute-resolution, security, and compliance requirements.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and operational needs. When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable law.

13. Data Security

VSI takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

No website, electronic transmission, cloud service, or storage system can be guaranteed completely secure. Users should avoid sending highly sensitive information through unsecured channels unless specifically requested through an appropriate secure process.

14. Confidentiality of Research Materials

Where you provide research ideas, drafts, proposals, manuscripts, or other academic materials for VSI services, we will handle them for providing the requested service and related business administration, subject to applicable law.

Unless authorised by you or required/permitted by law, VSI will not intentionally publish your private research materials as public content. Electronic communications and third-party systems nevertheless involve inherent security risks.

15. Your Rights and Choices

Subject to applicable law and relevant conditions or exceptions, you may have rights regarding personal information, which can include requesting access, correction of inaccurate information, withdrawal of consent where applicable, or deletion/erasure where legally available.

You may also have the right to raise a grievance or request information about how your personal data is processed. Requests should be sent to the contact details in Section 20. We may need to verify requests and may retain certain information where required or permitted by law.

16. Children and Minors

Our services are primarily intended for adults and higher-education users. If a minor uses our website or services, a parent or lawful guardian should provide any required consent and supervise the interaction where appropriate. We do not knowingly seek unnecessary personal information from children.

17. Third-Party Websites and Platforms

Our website may contain links to university websites, journals, publishers, social-media platforms, payment providers, or other third-party websites. VSI is not responsible for third-party privacy practices or content. Review their privacy policies before submitting information.

18. International Data Transfers

Some technology or service providers used by VSI may process information in countries other than India. Where personal information is transferred or processed across borders, VSI will take steps required by applicable law and appropriate contractual or organisational safeguards, where applicable.

19. Changes to This Privacy Policy

VSI may update this Privacy Policy to reflect changes in services, technology, business operations, or applicable legal requirements. The updated version will be published with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

20. Contact and Privacy Requests

If you have a privacy question, request, concern, or grievance, please contact VSI using the details below.

Vidya Setu Institute (VSI)

Website: www.vidyasetuinstitute.com

Privacy Email: vidyasetuinstitute@gmail.com

Phone/WhatsApp: 093119 54964

Address: Tower-1, 102, ABC Building, Plot No 22, Noida-Greater Noida Expy, Sector 135, Noida, Uttar Pradesh 201304

21. Important Legal Review Note

This is a website-ready business draft and should be reviewed by qualified Indian legal counsel before publication. VSI should confirm its actual data flows, cookie and analytics tools, CRM and communication platforms, payment providers, retention periods, cross-border processing, consent mechanisms, user-rights process, and grievance/contact details. The final version should be aligned with the data-protection and consumer laws applicable to VSI and its users.